Shipping policy

Shipping Policy

Last Updated: [Date]

Thank you for shopping with Home Hugs! We are committed to providing you with high-quality products and a smooth shopping experience. Please read our shipping policy carefully to understand our shipping terms and timelines.

1. Order Processing Time

  • Orders are processed within 2-5 business days after payment confirmation.

  • Orders are not processed or shipped on weekends and holidays.

  • In case of high demand, processing times may be extended, and we will notify you accordingly.

2. Shipping Time & Delivery

  • We offer standard shipping and express shipping options.

  • Estimated delivery time varies depending on your location:

    • Standard Shipping: 7-14 business days.

    • Express Shipping: 5-10 business days (if applicable).

  • Please note that delivery times may be affected by unforeseen delays such as customs clearance, weather conditions, or courier service disruptions.

3. Shipping Charges

  • Shipping costs are calculated at checkout based on your shipping address and the selected shipping method.

  • Free shipping may be available on orders above a certain value (as mentioned on our website).

  • Any applicable customs duties or taxes imposed by the destination country are the responsibility of the customer.

4. Tracking Information

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.

  • Tracking updates may take up to 48 hours to reflect on the courier’s website.

5. Shipping Restrictions

  • We currently ship to most locations in India.

  • Some remote areas may experience longer shipping times or may not be serviceable.

  • We do not ship to P.O. Boxes or military addresses (APO/FPO/DPO).

6. Lost or Delayed Shipments

  • If your order has not arrived within the estimated delivery time, please check the tracking information first.

  • For lost shipments, please contact us at homehugscare@gmail.com with your order details, and we will assist you in resolving the issue.

7. Address Changes & Order Modifications

  • Once an order is placed, changes to the shipping address or modifications are not guaranteed.

  • If you need to update your shipping details, contact us within 24 hours of placing your order.

8. Returns Due to Incorrect Address

  • If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply for re-shipping.

9. Contact Us

If you have any questions regarding our shipping policy, please contact us at:

  • Email: homehugscare@gmail.com

  • Support Hours: 10AM to 6PM Monday - Friday

We appreciate your trust in Home Hugs and look forward to serving you!